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Refund and Cancellation Policy

Last updated: 25 October 2025

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At Drew Creative AI, we value transparency and fairness in every client relationship. This Refund Policy outlines the terms under which refunds may be issued for our services. By purchasing or subscribing to our services, you agree to the terms below.

 

1. General Policy

  • All purchases made for AI content services (including images, ad videos, landing pages, research reports, or consulting) are final once work has commenced.

  • Refunds are only available in specific cases outlined in this policy.

  • Our goal is to ensure client satisfaction through clear communication and delivery of agreed-upon work.

 

2. Eligibility for Refunds

You may be eligible for a refund if:

  • The project has not yet started, and no creative work or resource allocation has been made.

  • You cancel your order within 24 hours of payment and before work begins.

  • A duplicate payment has been made in error.

Refunds will not be issued if:

  • Work has already started or been completed.

  • The delay or dissatisfaction is caused by incomplete inputs, late feedback, or a change of mind by the client.

  • You fail to respond to our communication or provide the required assets after placing the order.

 

3. Subscriptions

  • You may cancel your subscription at any time.

  • Cancellation takes effect at the end of the current billing cycle.

  • No partial refunds are issued for unused days or services once a billing period has begun.

  • If you wish to avoid renewal charges, please cancel before the next billing date.

 

4. Custom Projects

For custom or high-volume projects:

  • A non-refundable deposit may be required to initiate work.

  • Once the creative or strategic process begins, refunds will not be issued.

  • If we are unable to deliver the agreed-upon work due to internal reasons, a full or partial refund may be provided at our discretion.

 

5. Refund Processing

  • Approved refunds will be processed to the original payment method used during the transaction.

  • Processing time is typically 10–15 business days, depending on your bank or payment provider.

  • We are not responsible for delays caused by third-party payment processors.

 

6. Dispute Resolution

  • If you believe there has been an error with your order or billing, please contact us immediately with relevant details.

  • We aim to resolve refund-related issues amicably and promptly.

  • We reserve the right to refuse refunds if the claim is found to be invalid or fraudulent.

 

7. Changes to This Policy

We may update this Refund Policy periodically. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

 

8. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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